Privacy Policy

Fern ICT Limited is committed to protecting your privacy and handling personal information responsibly.

This policy explains what information we collect, how we use it, and the choices available to you when using the Fern ICT website.

Last updated: September 2026

Who we are

Fern ICT Limited is the data controller for the personal information collected through this website.

If you have any questions about this policy or how your information is handled, please contact us:

Email: info@fern-ict.co.uk

Post:
Fern ICT Limited
14 Gelliwastad Road
Pontypridd
Mid Glamorgan
CF37 2BW

Information we collect

We only collect personal information that you choose to provide, for example when you:

• submit an enquiry through our contact page;
• email us directly; or
• request information about our services.

This information may include your name, email address, organisation and the content of your enquiry.

How we use your information

We use your information solely to:

• respond to enquiries;
• provide the information or services you request;
• communicate with you about ongoing discussions or projects; and
• meet any legal or regulatory obligations.

We do not sell or rent personal information to third parties.

Sharing information

Where necessary, we may share personal information with trusted service providers who support the operation of our business, such as website hosting or email services. These providers process information only on our behalf and under appropriate contractual safeguards.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. While no internet service can guarantee absolute security, we aim to apply proportionate and industry-recognised security practices.

Data retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or where required by law. When information is no longer needed, it is securely deleted.

Your rights

Subject to applicable UK data protection legislation, you may have the right to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion of personal information where appropriate;
• object to or restrict certain processing activities; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices. The latest version will always be published on this website.